FAQ
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About Purchase
How long is the validity of courses?

The ¥50 trial package (4 lessons) for new users is valid for one month.
The ¥2880 (60 lessons) long term 1 to 4 course package is valid for one year.
The ¥4500(40 lessons) long term 1 to 1 course package is valid for one year.
Price and validity for minor courses vary. Please pay attention to our notification before purchase.

What courses can I take?

1 to 4 course package applies to all 1 to 4 and 1 to 2 lessons. 1 to 1 course package applies to all 1 to 1 lessons. Minor courses are excluded from the above mentioned course packages.

How do you deduct lesson fees?

We deduct lessons from your purchased package after each class. 1 to 4 course package applies to 1 to 4 lessons and 1 to 2 lessons. For 1 to 4 lessons, the system will deduct one lesson at a time. For 1 to 2 lessons, the system will deduct two lessons at a time. For 1 to 1 private lessons, lessons are deducted from 1 to 1 course package and the system will deduct one lesson at a time.

How do I get a refund?

For long term course, you can apply for a refund in 180 days after buying it. We will deduct the lesson fees and refund the remaning money. You will receive the refund in 3 to 5 days. The free lessons will not be included and will be cancelled after the refund.

About Lessons
How do I know what courses to take?

Complete your kid’s profile in ‘Book’ page so that we can match your kid with a proper level. If you find the recommended level mismatches your kid’s needs, please contact service_kr@qkids.cn

When can I start to book a lesson?

You can book lessons for this week and next week from 6 p.m. every Monday. You can book 5 minutes before the lesson as long as there is a slot available.

How do I cancel a lesson?

Click「…」button on ‘Schedule’ page to cancel the lesson(s) you booked.
Note: No later than one hour before the class, you are free to cancel the class. Each account can cancel only twice without extra charge within one hour before the class. If there are any special circumstances, please contact service_kr@qkids.cn

How do I take a lesson?

Download and install the Qkids Students software from our official website to your computer. You can also download and install the software from Apple Store on your iPad.

Are the classes live or recorded?

All the classes are live online classes by teachers from North America.

Do you provide any related learning resources?

We provide online practices for preview and review, preview videos made by bilingual teachers for Phonics; class-related videos made by foreign teachers, downloadable Student Book and Workbook, as well as fun flashcards.

About Customer Service
Any problems with Qkids?

If you have any questions, please send an email to service_kr@qkids.cn